About me
Hi. I’m Mon.
I’m a natural people person who values relationships, travelling and more importantly eating Korean fried chicken 😝.
At work, my unique background that blends design, operations and working with executives gives me a unique perspective on challenges, makes me a well-rounded ideas person, hands-on doer and strategic problem solver.
With experience in Financial Services, FMCG, public sector and my own start-up I have a proven track record working collaboratively and championing the user.
I'm committed to creating intuitive, human-centred solutions that empower people to navigate complexity with ease and focus on what truly matters in their lives.
My Experience
frog, Part of Capgemini Invent
2022 - Present
Service Designer
During my time at frog, I’ve undertaken various roles within design and research operations, service design and user/ UX research.
KPMG Australia
2022
Senior Consultant / Service Designer
I previously worked in the KPMG Customer team and was assigned on a CX strategy engagement for a government transport organisation and a business case preparation engagement for a social insurer.
Sassybae
2021 - Present
Co-Founder
As a side hustle, my husband and I are developing a swapping app that provides a convenient way for busy parents to give and get secondhand kids’ items such as toys, books, clothes and more! Key activities: innovation and strategy, concept and product development, research, marketing, service design and customer experience.
Australia Post
2021 - 2022
Service Designer
I was engaged on an Enterprise Alignment project that aimed to enable information sharing and awareness of planned activity between sales, product and marketing business units to align customer offerings and engagement.
Our Very Own
2021 - 2022
Service Designer
At Our Very Own (now called Bound), I conducted design research to assist with exploring opportunities to new customer segments and markets for a SaaS offering that Our Very Own developed.
Macquarie Bank
Operations Manager
Credit Suisse
Analyst
Swisse Wellness
Executive Assistant
KPMG
Executive Assistant
My Studies
RMIT
Graduate Certificate Service Design
Awarded the Vice-Chancellor’s List for 2021 | GPA 4.0 | High Distinction Average
Service Design in Practice
Design Strategy Practice and Principles
Service Design Research
Service Design Futures
IDEO
Human Centred Service Design Certificate
General Assembly
Fundamentals of Service Design
LinkedIn .
User Experience for Web Design
Customer Experience: Journey Mapping
Customer Experience: Service Blueprinting